F.A.Q's – Somiar

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F.A.Q's

    SHIPPING

    At this time Somiar ships to 48 Contiguous United States. we are developing a system for shipping internationally in the near future. Enroll in our e-mail newsletter to be the first to know news updates and new releases.

    • How long will it take to receive my shoes?

    Upon completing your order it takes approximately 24 hours to fulfill your order and ship. When utilizing the "free shipping" option, it takes approximately 2 to 5 business days for delivery depending on location. Alternatively, there is an express shipping option at checkout, which normally takes about 2 business days.

    • Do you accept returns?

    Yes, Somiar accepts returns of shoes that are unworn and in new condition, in their original box with all included accessories e.g. shoelaces, shoehorn, dustbags etc. Please note there is a 15% re-stocking fee. Returns are not accepted on SECOND SALE items. Please see our Returns Policy for more information.

    • Do you accept exchanges?

    Yes, Somiar accepts exchanges of shoes that are unworn and in new condition, in their original box with all included accessories e.g. shoelaces, shoehorn, dustbags etc. Please see our Returns Policy for more information

    • Why don't you ship to my country?

    Shipping to other countries often times is unreliable and costly. Somiar is researching innovative ways to ship to as many countries as possible. We encourage you to enroll in our e-mail newsletter to be the first to know news, Updates and New Releases. 

    SHOES AND SIZING

    • Where are somiar shoes made?

    Somiar shoes are sold directly to you from the Somiar family of artisans in Spain.

    • The shoe I want is sold out... what should I do?

    We would love to hear from you! Send us an e-mail with your shoe of interest and size, to be placed on the re-stocking list. We will then send you an e-mail to let you know that your desired shoe is available or enroll in our e-mail newsletter to be the first to know news updates and new releases.

    • How do the sizes run? big/small?

    For sizing questions, we encourage for you to take a look at our Size Guide

    • What are SECOND SALES?

    Second Sales are shoes and boots that come directly from Spain, but have some minor cosmetic/aesthetic imperfection which we deem unsellable at our normal price. At times, these imperfections occur because each shoe crafted, is individually handcrafted. The minor blemishes with these shoes will never be structural nor will they ever affect the comfort of longevity of the shoes. We would never sell something unless we felt totally confident you would love them and happily wear them.