Returns, Exchanges and Conditions Policy
RETURN POLICY (only offered on non-sale items, within 14 days)
Returns are offered within the contiguous United States on all shoe purchases, unless otherwise noted on certain products (namely seconds). Return requests must be made within 14 days of the date you receive your shoes. Requests after this point will be denied for cash/credit refund. You are eligible for store credit with days 15-30 of the date you receive your shoes. A 15% re-stocking fee will be applied to the total purchase price (excluding shipping costs).
Returns on pre-orders are accepted, but will be returned for store credit only. No refunds will be offered. ALL Made to Order product orders are FINAL SALE, as they are made at the time of purchase.
Shipping for Exchanges or Returns are free of charge within the contiguous United States for one return or exchange per order. If a second exchange or return is requested, the cost of the second shipping will be covered by the customer.
Unworn, Original, New Condition
We are pleased to offer a return policy on unworn items in their original, new condition (including original shoebox, laces, dust bags and shoehorns). Somiar takes much pride in the quality and dedication provided to each shoe which has resulted in our low return rates. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on all Somiar products that have not been worn, have not had labels removed, no marks, stains, scuffs or tears or visible signs of use.
If your merchandise is returned to us due to a failure to pay customs or duties, you will be charged the cost of shipping and refunded the remaining amount. For example, if you purchase a pair of shoes for $200 and we ship the shoes to you for $20, you will not be refunded the shipping costs. By purchasing from Somiar, LLC you understand that duties may be required to import the products into your destination country. Somiar LLC is not responsible for any customs fees or duties.
If you return an international purchase, you will be refunded the total amount of your purchase less the shipping cost. International shipping cost is non-refundable, as that was the total to ship the initial order to you.
EXCHANGES (only offered on non-sale items, within 30 days)
If the size you received does not fit you, we are happy to help you return them for store credit in order to reorder the correct size and make sure you are comfortable in your Somiar products. To receive store credit/exchange, the original product must be unworn and in new condition. Exchange requests must be made within 30 days of receiving your shoes. Requests after this point will be denied. We offer free exchanges in the contiguous US, unless otherwise noted on certain products (namely pre-orders and seconds).
Free exchanges are offered within the contiguous US if merchandise is unworn and brand new. Only one free exchange/return per order. For example, if you exchange for another pair and that size doesn't fit you either, the shipping cost for a second exchange is then paid by the customer.
For exchanges more than 20 days from purchase date but less than 30 days, you will need to contact customer support to receive a shipping label. Contact us at email@example.com.
HOW DO I MAKE A RETURN?
All products must be shipped back unworn and with labels on in the original packaging and the packaging must not be defaced in any way or a refund will not be issued. The returned items will be inspected to see if they qualify for a refund. Damaged merchandise or products with labels removed will not be refunded and you will be invoiced the appropriate amount to cover the cost of shipping the shoes back to you.
Somiar, LLC will not be responsible for returns lost in transit.
For international returns outside of the contiguous USA, please indicate on package "RETURN, NO DUTIES" or your package will be returned to you. We unfortunately cannot take responsibility for duties and customs. If you elect to return your product and you are based outside of the United States, we will not be responsible for any duties/customs that you have paid. Free returns and exchanges are only offered within the US. If you are an international customer, please note that international shipping costs are non-refundable and will not be covered by Somiar.
WHEN WILL I RECEIVE MY REFUND OR STORE CREDIT?
A full refund or store credit will be issued after we have received, inspected and confirmed that the returned products were not worn and labels were not removed (within 24-48 hours of receiving the return). In the case of refunds, once we refund your order, the funds will be available on the original payment account according to the terms, conditions, and practices of your banking institution. We cannot control how quickly the funds are returned to you once we submit the refund. In the case of store credits, you will be notified by e-mail once the store credit is issued (within 24-48 hours of receiving the return).
Upon placing your order, your products will ship within 24 hours with the exception of weekends. We ship Monday-Friday. Any order placed after 1:00PM Eastern Time on Friday will not ship until Monday mid-day. A shipping confirmation email including the tracking number will be sent to the email associated with the order as soon as the carrier picks up the item and scans the label.
For packages that may have been lost in transit, we will wait seven days after the original delivery date to see if the package arrives late. From our experience, giving that extra time often allows time for the shipper or customer to locate the package and get it out for re-delivery.